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COVID-19 Update

Branches are Now Open
We are so excited to welcome our members back! All branches are now open as of Tuesday, May 26, 2020. As the safety and wellness of our members and employees remains our top priority, we have implemented branch procedures to ensure we're abiding by COVID-19 business safety guidelines.

Branch Health and Safety Procedures

• There will be a 6 member maximum in the branch at any given time.
• Branch restrooms will be closed to the public until further notice to ensure safety.
• All surfaces will be wiped down after every member visit.
• Sanitation stations will be set up in all branches with wipes and hand sanitizer available.
• All members, employees and guests are encouraged to wear face covers.
• Markers will be placed in all waiting areas to allow for social distancing.
• Barriers will be put in place to allow distance between employees and members.

Helpful Resources

Branch Appointments

If you need to visit a branch, we encourage you to schedule your appointment online.  A team member will contact you within one business day to confirm your appointment information.  Appointments can be made for the following

  • Complrte loan closings
  • Notary service
  • Account maintenance

 

Branch Location Access
Branch Location Lobby Drive-Thru ATM
Deer Valley Branch
3440 W. Deer Valley Road
Phoenix, AZ  85027
Make an Appointment Yes Yes
Goodyear Branch
1270 N. Dysart Road
Goodyear, AZ  85395
Make an Appointment Yes Yes
Osborn Branch
2440 W. Osborn Road
Phoenix, AZ  85015
Make an Appointment No No
Payson Branch
254 E. Highway 260
Payson, AZ  85541
Make an Appointment No Yes

Hours of Operation:

Appointments can be made for branch visits during normal business hours. Drive-thru lanes will also be open during normal business hours.

  • Monday-Thursday from 9:00 a.m. – 5:00 p.m.
  • Friday from 9:00 a.m. – 6:00 p.m.

Schedule your appointment  online.

Online & Mobile Banking

We encourage members to be a part of the solution by taking advantage of Canyon State’s full suite of online and mobile banking services.  Access your account 24/7 through Canyon State’s mobile banking app from the convenience of your home or wherever you might be.  It is fast, secure and FREE.

  • Check Balances
  • Transfer money
  • Pay bills
  • Deposit checks

Sign up for Online Banking  Download the mobile app

 

Quick Access Guide

Below is a helpful guide to help you determine your needs and how to access:

What I Need Where To Go
Account Balances ATMs / Online / Mobile App / Phone Banking
Cash Withdrawal ATMs / Drive-Thru / Cash back with Debit Card
Check Deposit ATMs / Drive-Thru / Remote Deposit Capture / Night Deposit
New Loan Online:  www.CanyonStateCU.org
Phone:  623.580.6000
Loan Payment Drive-Thru / Online / Mobile App / Phone
Card Services (New Cards, Lost / Stolen Cards) Phone:  623.580.6000  Option #6
Wires Phone:  623.580.6000
By Appointment
New Accounts Online:  www.CanyonStateCU.org
Phone:  623.580.6000
First Mortgage Needs Phone:  623.580.6020
General Information Online:  www.CanyonStateCU.org
Phone:  623.580.6000

Financial Assistance

As a credit union, we are dedicated to helping our members through their daily lives, including times of unexpected need.  If you’ve been impacted by the coronavirus and need assistance managing your Canyon State Credit Union loan or accounts, please contact us at 623.580.6000 or send an email to memberservice@canyonstatecu.org so we can help.

We will continue to monitor the situation as it develops and evaluate additional measuers to support our members and community.

Security & Safety: COVID-19 Related Scams

Please be aware of Coronavirus scams, The Federal Trade Commission recommends these tips to avoid scams:

  • Don't click on links from sources you  don't know.  They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.  For the most up-to-date information about the Coronavirus, visit the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Ignore online offers for vaccinations.  There currently are no vaccines, pills, potions, lotions, lozenges or other prescriptions or over-the-counter products available to treat or cure COVID-19 -- online or in stores.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites.  Don't let anyone rush you into making a donation.  If someone wants donations in cash, by gift card or by wiring money, don't to it.

Scams related to COVID-19 are growing and the FTC has developed a helpful way to spot scammers. Use the #FTCScamBingo card to check off the scammers you spotted, along with the steps you took to stop them. Some scammers are promising that you can refinance your mortgage or get student loan debt forgiveness – for a fee, of course. You might spot phishing scams, where scammers try to get your Social Security number (SSN) or financial info. 

Financial Institution Fake Text Message/Voicemail Scam on the Rise
Scammers urge consumers via text message or voicemail to call an unfamiliar phone number provided or send a fake link to login into their online account. If called, thieves request that consumers repeat back personal bank information, such as account number, PIN number or even social security number to verify their identity. In some cases, the scammers already know the account number, which lends a false sense of trust. Read more.

Health & Safety of our Members and Employees

We are closely following recommendations for businesses from the U.S. Centers for Disease Control and Prevension as well as state and local officials.  Steps that we are taking include:

  • Sanitation and Cleanliness -- Routine cleaning is being performed at all branches which includes cleaning of frequently touched surface.
  • Hand-Washing Hygiene -- We are reinforcing frequent and thorough hand-washing hygiene for all employees.
  • Employee Health -- All employees that experience any flu-like symptons must stay home and take advantage of our paid time-off policy.

Members are encouraged to take advantage of online banking and the mobile app for 24/7 account access and to:

  • Deposit checks
  • Make loan payments
  • Transfer funds.

We are committed to our members and employees to do all that we can to prevent the spread of COVID-19!

 

Economic Impact Payment Guide

On April 2, 2020, the Treasury Department and the Internal Revenue Service announced the distribution of economic impact payments (stimulus checks) to help American combat the financial effects of the COVID-19 pandemic.

As always, Canyon State Credit Union is committed to providing the guidance and support you need so you can focus on your love ones' health and wellness and staying safe.  If you financial have been impacted by the pandemic, you're not alone.  We're here to help you understand how to get your economic impact payment quickly and safely.  Learn more.