The Southwest Alliance for Excellence Leadership Award is an annual award recognizing an individual who exemplifies outstanding leadership in the pursuit of performance excellence and has furthered performance improvement beyond the boundaries of their organization.
Prior to Jane’s arrival in 2013, the credit union experienced over ten years of negative growth, many processes were manual, technology was not updated, no real sales and service environment were apparent and awareness was at a low. Jane began the transformation with the tagline, “Committed To You”TM. Under her helm, the new leadership team reviewed all areas for improved strategies in the branches/call center, delivery channels including online/mobile banking, technology, human resources, marketing, lending and membership. Throughout 2015, she faced the task of assessing and changing the business model of the credit union. Under her leadership, she quickly transformed the credit union from a non-growth institution to one that has re-established a strong foundation of growth as exemplified by a net membership increase of 2,026, growth of net new checking by 2,816, new loan growth of 39%, growth of deposits by
14%, and all in 16 months. Working outside of the credit union, Jane has built partnerships with high schools and Grand Canyon University. This last year, Jane established an Enterprise Risk Management group to better manage compliance, risk and project management for all areas of the credit union.
“I’m honored to be selected for the 2017 Southwest Alliance for Excellence Leadership Award. Leadership is about creating and developing a team that is committed to excellence and continuous improvement not only for their work responsibilities, but also for the communities they serve and call home. My leadership team and I continue to be instrumental at holding ourselves to the standard of excellence by modeling the way, sharing and inspiring staff with our mission & vision, challenging processes and empowering and encouraging our staff for success.” – Jane E. Dobbs